Refund policy

Due to the nature of our products and COVID, we do not accept returns or offer refunds on any products or services at this time. In the event that you are not 100% satisfied with your product or services, please contact us at herbnvillage@gmail.com so we can address your concerns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.